CVS Pharmacy Bethlehem,PA Complaint

CVS Pharmacy Bethlehem,PA Complaint

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CVS Pharmacy - prescription medication


I have Systemic Lupus with MULTIPLE organ involvement, and am on very strong chemotherapy, though let me please stress that my diagnosis should not at all matter, when it comes to customer service. I went to pick up a prescription that could not be filled until today (5/7/2017), and I arrived 19 minutes after opening. Now I worked in hospital pharmacies, and as an ER crisis intervention counselor, so I am no stranger to being busy, but let me assure you that I not once ever told a client or customer in a rude way that my busyness was an excuse for rudeness, or extraordinarily poor customer service. When I was told that my medication (of which I had already missed two doses) would not be ready for almost another two hours. I was upset, and expressed as much. It is not easy for me to get out, especially two days after a 6 hour infusion. Yet the pharmacist made it a point to come to the window to let me know just how busy they were, and that "there is no way you were told to come shortly after the store opened. No one here would have told you that." In fact, I was. Period. Or I would have waited until 11 or so. But you do NOT know which customers are dying, which ones have to struggle to get out of bed, and which ones don't, so might I suggest some customer service training for the pharmacist there. I did not catch her name, but she was a shorter, elderly woman, with short gray hair. Might want to steer clear of that store if you also have a potentially fatal illness, while having poison coursing through your veins.


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